Whether your enterprise remains closed or beginning to-reopen because of the coronavirus pandemic, it’s important to speak with your consumer base. Now isn’t the time to go silent, but we apprehend it could be difficult to understand what to say. That’s why we’ve put together a sample email you could send in your customers. Simply copy and paste this email, and edit that parts which might be relevant in your commercial enterprise.
Customer e-mail communications ought to consist of information about:
- Adjusted enterprise operations or new offerings
- Information approximately a way to aid your enterprise
- What re-opening looks as if
- What protection precautions you are making
- Ways customers can live in touch digitally
Don’t lose your pleasant personnel
Get Your Turnover Prevention Checklist Sample customer e-mail for businesses which can be closed
We have usually prioritized the safety of our customers, and in those uncertain instances, that is no exceptional. That’s why we are practising and imposing excellent practices for social distancing and self-isolation in the midst of COVID-19.
As you know, safety guidelines — inclusive of those for our our customers and personnel — can and will probably change according to the CDC and our nation tips. You can assume us to hold up-to-date with the cutting-edge guidelines by means of the state and federal government. We will proportion this data with you on our internet site [hyperlink on your organisation’s website].
We encourage you to stay safe. This includes practising secure social distancing. We are considering our customers and sit up for serving you once more in the destiny when lockdown suggestions had been lifted.
Until then, connect to us without a doubt on line via our internet site and social media channels. This is where you’ll locate any updates on how we are managing the protection of you and our workforce. We’ll also percentage recommendations on how to continue to live wholesome and properly.What to expect from us
Unfortunately, there is no telling when things may be “again to regular” in any experience. Rest assured that we’re doing our quality to maintain you informed and taking every precaution to help flatten the curve. This means support will be incredibly selective and limited at some stage in this time.
However, you could live abreast of what’s taking place through subscribing to our publication and following us on social media. That’s in which we’ll first replace you with any information on reopening.
You can also retain to assist our enterprise in diverse approaches. In addition to subscribing to our newsletter and following us on social media, inform a chum or family member about us. Shop online [insert link to internet site] and experience unique pricing and reductions.
We are cautiously monitoring the situation (just like you) and, at this moment, can’t provide an expected time of reopening. The maximum crucial factor is to make sure the entire commencing in the future occurs in a secure surroundings. We’re all in this together, getting to know together, and adapting collectively.
If you have got specific questions not addressed here or on our internet site, reach out to us. We’re nevertheless available to answer your questions and respond to any concerns, although do hold in mind, the response time is probably a little longer than what you’re used to.
We’re running diligently to conform to new occasions while making plans for the future. Our customers have constantly been the heart of our corporation. We’re thankful to you, your ongoing aid, and which you’re doing all of your component to flatten the curve.
Sample patron e-mail for companies that are reopening
As you could understand, our commercial enterprise has been allowed to re-open. We can be beginning our enterprise on [insert date]. At first, we will restrict our hours to [insert adjusted save times] on the way to allow for overnight cleansing and sanitization.
We are experiencing a backlog, and we’re doing our first-rate to accommodate every one of our customers. You can attain us at [insert website, social media channels, electronic mail address, and/or smartphone range] if you have an urgent rely.How we are reopening
We will also be following the CDC’s endorsed recommendations to maintain our personnel and clients safe.
In addition, we’re taking the subsequent precautions with our employees:
[Insert new regulations, such as]
- All people will have their temperature taken before getting into the constructing
- All workers are required to have a face mask
- Workers will sanitize and disinfect shared services frequently
We encourage our customers to wear mask or facial coverings, wash/sanitize your arms earlier than coming to the shop, and — most importantly — stay at domestic if you are feeling unwell.
To make sure personnel and buyers maintain distance, we can be putting decals at the floor to direct site visitors waft, limit the quantity of customers in at a time, and might be now not allowing customers to use shared not unusual regions [insert examples, along with bathrooms, foyer region, and many others.].
We will also install touch-less price technology, together with Apple Pay or Venmo.
We are cautiously tracking the scenario. The most crucial aspect is to make certain we behavior enterprise in a safe environment.
If you have got particular questions now not addressed here or on our internet site, attain out to us.
Bookmark(1)Please login to bookmark
Dan enables corporations inform memories and talk with their readers. Dan is likewise a ordinary contributor to Forbes. He started writing after his first expert function as a fitness promotions coordinator for a nearby family physicians office.